Returns

1. Return Period
We offer a 30-day return window, which means you have 30 days after receiving your order to request a return or refund.

2. Eligibility Conditions
To be eligible for a return, the following conditions must be met:

• The item must be in the same condition you received it — unworn and unused.
• All tags must be intact.
• The product must be returned in its original packaging.
• You must provide a receipt or proof of purchase.

3. Return Process

• Contact us at contact@aera-fit.com.
• Include your order number, the product you wish to return, and the reason for the return.
• If your return is approved, we'll send you a return shipping label and detailed instructions on how and where to send your package.
• Do not return items without first getting our approval — unnotified returns may not be accepted.

4. Damaged, Defective, or Incorrect Items

• Please inspect your order upon reception.
• If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right (replacement or refund).

5. Non-Returnable Items / Exceptions
Certain types of items cannot be returned, including:

• Perishable goods (food, plants, etc.)
• Custom or personalized items
• Personal care products (cosmetics, hygiene items)
• Gift cards
• Sale or discounted items (unless stated otherwise)

If you're unsure about your item's eligibility, please contact us before initiating a return.

6. Exchanges
The fastest way to get the item you want is to return the one you have (once approved) and make a separate purchase for the new item.

7. Refunds

• Once we receive and inspect your return, we'll notify you if the refund was approved or not.
• If approved, you'll be automatically refunded to your original payment method within 10 business days.
• If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at contact@aera-fit.com.

8. Right of Withdrawal (EU Customers)

• If your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
• Returned products must meet the same conditions listed above (unused, in original packaging).
• Once the return is received, we'll process your refund according to the terms stated above.

9. Contact
If you have any questions or concerns about returns or refunds, please contact us:

Email: contact@aera-fit.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM